RETURNS ON STATIONARY & ART ORDERS:
We do not accept returns for cards or gift items due to the delicate nature of the paper products sold.
If you receive any paper items that are damaged, please contact us within 2 days of receiving the damaged item(s). We will replace your order and ship free of charge.
Original artwork returns have not yet occurred. If you receive artwork and you are not happy with it or receive a damaged piece, contact us ASAP to discuss options to rectify the matter. We are happy to provide additional photos of various angles of artwork to help buyers and collectors feel confident about their purchase specifically to avoid such matters. We package as professional as possible to avoid damaged deliveries but of course, we cannot be at fault for mail handling once it leaves our studio. Insurance is applied to all original art orders. Any further shipping charges are responsibility of the buyer.
SHIPPING & PICK UP INFORMATION
With collectors worldwide, calculating shipping costs in an automated way is not easy because there are various factors involved. Until the shop is properly and fully integrated to include proper shipping costs based on various package sizes and locations, we offer a few alternative solutions that work in the meantime.
Standard items such as playing cards and greeting cards purchased through the stationary store (Etsy) are pre-calculated in the mail settings within that platform. For all Etsy orders, spend $35 or more and receive free shipping. ** If you are local to Savannah and want to pick up paper product items or original artwork without shipping charges, contact me to arrange the sale and pick up rather than using the online shopping choices for easier transactions.**
Original small artwork sold through the website art shop includes estimated shipping costs based on carrier calculations of weight, size and destination, with tax if applicable.
Large paintings are NOT listed in the art shop because they require custom shipping options that are best worked out directly through us rather than automated services. All original paintings on this website are for sale unless otherwise noted (not all are priced but eventually prices will all be added to all artwork). In order to serve you best for such purchases, contact us for a shipping quote based on your zip code or country to obtain a full investment price for your new artwork. International buyers are responsible for any customs fees.
SAVE ON SHIPPING COSTS and come visit Tatiana in beautiful Savannah, GA and pick up your painting from her downtown studio! If you are local or regional, personal delivery arrangements may be made as well. Out of local city limits, some travel fees may apply.
Contact us for any questions.
We never share your information with anyone. Privacy is valuable to us - especially in this era - and we respectfully pass it on to our customers unless required to share any information to third party billing services for online purchases.